Returns & Exchanges
At Floyd Rose, we stand by the precision and quality of our high-performance hardware and audio electronics. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our support team with your order number and the specific electronic components you wish to return.
Prepare the Package
Securely pack the items in their original manufacturer packaging, ensuring all screws, springs, and technical documentation are included to avoid restocking fees.
Ship to our Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for tracked transit back to our facility.
Inspection and Refund
Once our technicians verify the condition of the hardware, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing